FREE 90-DAY EXCHANGE

RETURN POLICY

ADQ wants you to always be satisfied with your products. If you are not happy with the size, color, or style, you are entitled to free 90-day exchange.

1. Exchange Period

  • 90 days from the date of purchase at the store or the date of receipt (online orders).
  • Products with manufacturer defects: exchange or refund within 90 days.

2. Exchange Conditions

  • Products must have original tags and labels attached; unused, unwashed, free of dirt, tears, and strange odors (perfume, tobacco, etc.).
  • Must have the purchase receipt or order code / purchase phone number for verification.
  • Each product can be exchanged 01 time.

3. Non-Exchangeable Products

  • Underwear, socks, altered products (hemmed, taken in at the waist, etc.) upon request.
  • Products from clearance / liquidation programs marked as "non-exchangeable" at the time of purchase.
  • Complimentary gifts (can be exchanged when returning the main product together).

4. Exchange Options

  • Exchange for another size, color, or model of equal or higher price (you pay the price difference). Exchanging for a lower-priced product: the price difference will not be refunded in cash.
  • Prices are calculated based on the price you actually paid (after discounts).

5. Refunds

ADQ refunds 100% of the product value in the following cases:

  • Manufacturer defects (loose threads, faulty zippers, abnormal fading, fabric defects, etc.).
  • Wrong product, wrong size, or wrong color delivered compared to the order; missing items.
  • Products damaged during transit (please record a video when unboxing for the fastest processing).

Refunds are processed via bank transfer within 03 – 07 working days after ADQ receives the returned product; accumulated loyalty points for the returned order will be deducted accordingly.

6. Return & Exchange Methods

  1. At the store: bring the product and receipt (or provide your purchase phone number) to any store in our stores for an immediate exchange.
  2. Online exchange: contact our hotline / Zalo, provide your order code, product photos, and the reason for exchange. ADQ will guide you on how to ship the item back and send the new product within 01 – 03 working days after receiving the item.

    3. 7. Shipping Fees for Online Returns & Exchanges

    • Errors from ADQ (defective product, wrong delivery): ADQ covers all two-way shipping fees.
    • Exchanges by preference (size, color, style): please cover the return shipping fee; ADQ covers the shipping fee for the new product.

    Contact Support for Returns & Exchanges